Refund policy

At Bookish Things, all products are made to order through our trusted third-party printing and fulfillment partners. Because each item is created specifically for your order, we are unable to accept general returns or exchanges.

Non-Returnable Items

We do not accept returns or exchanges for:

• Buyer’s remorse

• Incorrect size selection

• Change of mind

• Minor color variations caused by screen settings

• Orders placed with incorrect shipping information

Please review sizing charts and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@bookishthings.ca.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, we will work with our fulfillment partner to provide a replacement or refund where appropriate.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on your payment provider or bank.

Order Cancellations

Because orders are processed quickly after purchase, cancellations or modifications may not be possible once production has begun.

Lost Packages

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier directly first.

If you continue to experience issues, contact us and we will do our best to assist you.

Contact

For any questions regarding your order, please contact:

support@bookishthings.ca

We appreciate your patience and support for small independent creators and made-to-order products.